bbvip Privacy Policy — How We Handle Your Personal Information

This Privacy Policy ("Policy") describes how bbvip ("we", "us", or "the Platform") collects, processes, stores, and protects the personal data of players and visitors ("you" or "the User") who access or use the bbvip website at bbvip.bio and all associated services, including casino games, sports betting, crash games, and the VIP programme. This Policy forms part of the bbvip Terms and Conditions and should be read together with them.

By creating a bbvip account or using any feature of the platform, you confirm that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you must not create an account or use the bbvip platform.

bbvip collects personal data through two primary channels: information you provide directly when registering or using the platform, and information collected automatically through your use of the platform. The categories of data we collect include:

• Registration data: your full name, date of birth, mobile number, and any other information provided when creating your bbvip account.
• Identity verification (KYC) data: government-issued identification documents, proof of address, and proof of payment method, collected where required for account verification or withdrawal processing.
• Transaction data: records of all deposits, withdrawals, and gaming transactions, including payment methods used (bKash, Nagad, Rocket, Upay), amounts, dates, and transaction reference numbers.
• Device and technical data: IP address, device type and model, operating system, browser type and version, and connection type, collected automatically when you access the platform.
• Behavioural and usage data: game history, betting patterns, session duration, pages visited, and interactions with promotional content, collected to improve our services and fulfil our responsible gaming obligations.

bbvip does not collect special category data such as health data, biometric data, racial or ethnic origin, political opinions, or religious beliefs, and does not request or store such data from players.

bbvip processes your personal data only for legitimate, clearly defined purposes. We use the data we collect to:

• Operate and administer your account: creating and maintaining your bbvip account, processing deposits and withdrawals, recording game history, and providing access to all platform features.
• Verify your identity: conducting KYC checks to confirm you meet the age and eligibility requirements for using bbvip and to comply with anti-money laundering obligations.
• Provide customer support: responding to queries, resolving disputes, processing complaints, and communicating account-related information such as security alerts and policy updates.
• Fulfil responsible gaming obligations: monitoring gameplay patterns to identify potential problem gambling behaviours, enforcing deposit limits and self-exclusion requests, and complying with applicable responsible gaming requirements.
• Improve the platform: analysing aggregated, anonymised usage data to understand how players use bbvip, identify technical issues, and develop new features that improve the overall experience for players in Bangladesh.

bbvip processes your personal data on the following legal bases, depending on the purpose of the processing:

• Contractual necessity: the majority of data processing is necessary to perform the contract between you and bbvip — to provide platform services, process transactions, and manage your account.
• Legal obligation: bbvip is required by law to conduct identity verification (KYC), maintain transaction records, and report certain activities to relevant authorities. Data processed for these purposes is retained for the period required by applicable law.
• Legitimate interests: bbvip processes certain data on the basis of its legitimate interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement, provided these interests are not overridden by your rights and freedoms.
• Consent: where bbvip processes data for purposes beyond those listed above (for example, sending optional promotional communications), we will seek your explicit consent and you may withdraw that consent at any time by contacting support.

bbvip does not sell, rent, or otherwise transfer your personal data to unaffiliated third parties for their own commercial purposes. We share personal data only in the following limited circumstances:

• Service providers: bbvip engages trusted third-party providers to help operate the platform, including payment processors (bKash, Nagad, Rocket, Upay), game software providers (Pragmatic Play, Evolution Gaming, Ezugi), identity verification services, and IT infrastructure providers. These providers are contractually bound to process your data only for purposes specified by bbvip.
• Legal and regulatory authorities: bbvip will disclose personal data to law enforcement, regulatory bodies, or other competent authorities where required by applicable law, court order, or regulatory direction. bbvip may also disclose data where it reasonably believes disclosure is necessary to prevent or investigate suspected fraud or money laundering.
• Business transfers: in the event that bbvip undergoes a merger, acquisition, or sale of all or part of its business assets, your personal data may be transferred as part of that transaction. We will provide notice of any such transfer and the privacy choices available to you at the time.

bbvip requires all service providers and partners who receive personal data to implement appropriate technical and organisational measures to protect that data and to process it only in accordance with bbvip's documented instructions.

bbvip uses cookies and similar browser-based tracking technologies to operate and improve the platform. The cookies we use fall into the following categories:

• Strictly necessary cookies: essential for the platform to function and cannot be disabled. They include session cookies that keep you logged in, security tokens that protect against cross-site request forgery, and cookies that store your language preference.
• Functional cookies: these remember your preferences across sessions, such as your selected language, display preferences, and responsible gaming settings (e.g. deposit limits you have set). Disabling these may affect your platform experience
• Analytics cookies: bbvip uses anonymised analytics data to understand how users navigate the platform, which features are most used, and where technical issues occur. This data is aggregated and does not identify you individually. You may opt out by adjusting your browser settings.

Most web browsers are set to accept cookies by default. You can control and manage cookies through your browser settings. Please note that disabling strictly necessary cookies may prevent certain features of the bbvip platform from functioning correctly and may affect your ability to log in to your account.

bbvip retains your personal data for as long as necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law. In practice: account data including identity and KYC documents is retained for a minimum of 5 years following account closure; transaction records are retained for a minimum of 5 years from the date of the transaction; device and technical data is retained for up to 12 months from collection; and anonymised analytics data may be retained indefinitely.

When the retention period for your data expires, bbvip will securely delete or anonymise it in a manner that prevents recovery. Where bbvip is unable to immediately delete data due to technical constraints such as backup systems, we will isolate it from further processing until deletion is possible.

bbvip implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, encrypted storage of sensitive account data, access controls limiting staff access to personal data on a need-to-know basis, regular security assessments and penetration testing, and incident response procedures for data breaches.

While bbvip takes all reasonable steps to protect your data, no method of electronic transmission or storage is 100% secure. bbvip cannot guarantee the absolute security of your personal data. In the event of a data breach likely to result in a high risk to your rights and freedoms, bbvip will notify you as soon as reasonably practicable.

You have the following rights in respect of your personal data held by bbvip. To exercise any of these rights, please contact our support team via live chat or by email at [email protected]:

• Right of access: you may request a copy of the personal data bbvip holds about you, together with information about how it is being processed.
• Right to rectification: you may request that bbvip corrects any inaccurate or incomplete personal data held about you. In many cases you can update your information directly within your account settings.
• Right to erasure: you may request that bbvip deletes your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn your consent, or where the data has been processed unlawfully, subject to legal retention obligations.
• Right to restrict processing: in certain circumstances, such as where you contest the accuracy of data we hold, you may request that bbvip restricts the processing of your personal data while the matter is under review.
• Right to object: where bbvip processes your data on the basis of legitimate interests, you have the right to object to that processing. bbvip will cease the processing unless it can demonstrate compelling legitimate grounds that override your interests, or where processing is necessary for legal claims.

bbvip will respond to all verifiable data rights requests within 30 days of receipt. In cases of complexity or high volume, this period may be extended by a further 30 days with notice provided to you. bbvip will not charge a fee for handling data rights requests unless the request is manifestly unfounded or excessive.

The bbvip platform is strictly for adults aged 21 and above. bbvip does not knowingly collect personal data from any person under the age of 21. If you are under 21, you must not use the bbvip platform or submit any personal data to us. If bbvip discovers that personal data has been collected from a person under the age of 21, it will delete that data promptly and close the associated account. If you are a parent or guardian and believe your child has created a bbvip account or submitted personal data to the platform, please contact us immediately at [email protected] so we can take appropriate action.

bbvip reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this Policy, we will notify registered players by displaying a prominent notice on the platform or by sending a notification to the mobile number associated with your account, no less than 7 days before the changes take effect. The updated Policy will always be accessible on this page with the effective date clearly stated. Your continued use of the bbvip platform after the effective date of any changes constitutes your acceptance of the revised Policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bbvip handles your personal data, our support team is available 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6). You can reach us via the live chat function within the platform, or by email.

Email us at: [email protected]